Accountability and ownership
We encourage our employees to take personal ownership of your IT support and service issues, even if they have escalated the job to a specialist. They work as a team and cross-check with each other, to ensure the task is properly completed.
We stress the importance of communication too. Our technicians all have individual customer service portal that means we are able to report back to you, so you know that you are getting good service and value for money.
Our 4-phase process ensures your IT project flows smoothly and efficiently. We employ quality-control checklists throughout the process and will communicate with you on a regular basis about the on-going status of your project.